Refund & Cancellation Policy

1. Subscription Billing

• Subscriptions are billed in advance for the selected billing period (e.g., monthly).
• Payments are processed securely via authorized payment gateways (e.g., Razorpay).
• Taxes may apply according to local regulations and will be shown at checkout.

2. Cancellations

• You may cancel your subscription at any time from your account (where available) or by contacting support. Cancellation prevents future renewals.
• Cancellation does not automatically generate a refund for the current billing period unless eligible under Section 3.

3. Refund Eligibility

Refunds may be approved at our discretion under the following circumstances:

• Duplicate charge / Accidental overcharge: If you were billed more than once for the same period.
• Technical issues on our side: Material, persistent service outage or defect that prevented reasonable use, and you reported it promptly with logs/evidence.
• Non-delivery of paid features: You paid for a specific feature that was unavailable during the period despite reasonable attempts to resolve.

Refunds are generally not provided for change of mind, unused time, incorrect plan selection, or issues arising from third-party dependencies (e.g., your hosting, DNS, third-party APIs, or blocked domains).

4. Free Trials & Promotions

If a free trial or promotional credit is offered, charges begin only after the trial ends or the credit is exhausted. Charges made after a trial are typically non-refundable.

5. How to Request a Refund

To request a refund, email our support within 7 days of the charge:

• Email: info@oriolinfotech.com (subject: “Refund Request”)
• Include: registered email, order/receipt ID, date, amount, and reason with evidence.

Once received, we will review your request and respond within 3–5 business days. If approved, refunds are issued to the original payment method.

6. Processing Time

• Approved refunds typically reflect within 5–10 business days.
• Actual timelines depend on your bank/UPI/card network and are outside our control once the refund is initiated.

7. Chargebacks & Disputes

If you raise a chargeback without contacting us first, we may suspend your account during the investigation. We encourage resolving billing issues directly via info@oriolinfotech.com.

8. Non-Refundable Items

• Fees from third-party providers, bank charges, or taxes collected.
• One-time setup or customization fees already delivered.
• Usage charges incurred before cancellation.

9. Downgrades & Plan Changes

Downgrades take effect from the next billing cycle. Partial period refunds for downgrades are typically not provided unless required by law or explicitly stated in an offer.

10. Contact & Support

For cancellations or refund questions, contact us at info@oriolinfotech.com.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.